KUPPAM RURAL ELECTRIC CO-OPERATIVE SOCIETY LIMITED
08570 - 255018 / 255028
Toll- Free :: 1800 425 505 505 / 1912
GST-IN :: 37AABAT4654R1ZQ
service@kuppamresco.org
kuppamresco@yahoo.com
md@kuppamresco.org
Guaranteed Standards Of Performance And Compensation To Consumers In Case Of Default
Normal Fuse-off
Service Area
Time Standard
Compensation on Violation (Single Consumer)
Compensation on Violation (Multiple Consumers)
Cities and towns
Within 4 working hours
Rs.100 in each case of default
Rs.50 to each consumer affected
Rural areas
Within 12 working hours
Overhead Line/cable breakdowns
Service Area
Time Standard
Compensation on Violation (Single Consumer)
Compensation on Violation (Multiple Consumers)
Cities and towns
Within 6 hours default
Rs.100 in each case of affected
Rs.50 to each consumer
Rural areas
Within 24 hours
Underground cable breakdowns
Service Area
Time Standard
Compensation on Violation (Single Consumer)
Compensation on Violation (Multiple Consumers)
Cities and towns
Within 12 hours default
Rs.100 in each case of affected
Rs.50 to each consumer
Rural areas
Within 48 hours
Distribution Transformer failure
Service Area
Time Standard
Compensation on Violation (Single Consumer)
Compensation on Violation (Multiple Consumers)
Cities and towns
Within 24 hours default
Rs.200 in each case of affected
Rs.100 to each consumer
Rural areas
Within 48 hours
Period of Scheduled Outage
Service Area
Time Standard
Compensation on Violation (Single Consumer)
Compensation on Violation (Multiple Consumers)
Max duration for single stretch
Not to exceed 12 hours
Rs.200 in each case of
Rs.100 to each default
Restoration of supply
By not later than 6:00 PM
Voltage fluctuations
Service Area
Time Standard
Compensation on Violation (Single Consumer)
Compensation on Violation (Multiple Consumers)
No network enhancement
Within 10 days
Rs.100/day of default
Rs.50 to each consumer affected for each day of default
System upgradation
Within 120 days
Rs.100/day of default
Rs.100 to each consumer affected for each day of default
Erection of Substation
As per Commission
Rs.100/day of default
Rs.250 to each consumer affected for each day of default
Meter complaints
Service Area
Time Standard
Compensation on Violation (Single Consumer)
Compensation on Violation (Multiple Consumers)
Inspection and replacement of slow, fast/creeping, stuck-up meters
Inspection within 7 days in towns and cities and within 15 days in rural areas and replacement within 15 days thereafter
Not Applicable
Not Applicable
Replace burnt meters if cause attributable to licensee
Within 7 days
Rs.100 for each day of default
Not Applicable
Replace burnt meters if cause attributable to consumer
Within 7 days of receiving payment from consumer
Not Applicable
Not Applicable
Processing of Application & intimation of relevant charges payable for new connection/sanction of additional load/Demand
Service Area
Time Standard
Compensation on Violation (Single Consumer)
Compensation on Violation (Multiple Consumers)
All Cases - If connection feasible from existing network for release of supply
Within 3 working days of receipt of application
Rs.100 for each day of default
Not Applicable
If Network expansion / enhancement required to release supply
Service Area
Time Standard
Compensation on Violation (Single Consumer)
Compensation on Violation (Multiple Consumers)
Release of supply - Low Tension
Within 15 Days of receipt of application
Rs.100 for each day of default
Not Applicable
Release of supply - High Tension 11 KV
Within 15 days of receipt of application
Rs.100 for each day of default
Not Applicable
Release of supply - High Tension 33 KV
Within 30 days of receipt of application
Rs.500 for each day of default
Not Applicable
Release of supply - Extra High Tension
Within 45 days of receipt of application
Rs.1000 for each day of default
Not Applicable
Release of new connection/additional load upon payment of all charges
Service Area
Time Standard
Compensation on Violation (Single Consumer)
Compensation on Violation (Multiple Consumers)
All Cases - If Connection feasible from existing network for release of supply
Within 3 days in metropolitan areas, within 7 days in other areas and within 15 days in rural areas upon receipt of the complete application (along with prescribed charges)
Rs.100 for each day of default
Not Applicable
Network expansion / enhancement required to release of supply
Service Area
Time Standard
Compensation on Violation (Single Consumer)
Compensation on Violation (Multiple Consumers)
Release of supply - Low Tension
Within 30 days of receipt of prescribed charges
Rs.100 for each day of default
Not Applicable
Release of supply - High Tension 11 KV
Within 60 days of receipt of prescribed charges
Rs.100 for each day of default
Not Applicable
Release of supply - High Tension 33 KV
Within 90 days of receipt of prescribed charges
Rs.500 for each day of default
Not Applicable
Release of supply - Extra High Tension
Within 180 days of receipt of prescribed charges
Rs.1000 for each day of default
Not Applicable
Erection of substation required for release of supply
Within the time period approved by the commission
Rs.1000 for each day of default
Not Applicable
Transfer of ownership and conversion of services
Service Area
Time Standard
Compensation on Violation (Single Consumer)
Compensation on Violation (Multiple Consumers)
Title transfer of ownership
Within 7 days along with necessary documents and prescribed fee, if any
Rs.100 for each day of default
Not Applicable
Change of category
Within 7 days along with necessary documents and prescribed fee, if any
Rs.100 for each day of default
Not Applicable
Conversion from LT 1-ph to LT 3-ph and vice-versa
Within 30 days of payment of charges / payment of charges by consumer
Rs.100 for each day of default
Not Applicable
Conversion from LT to HT and vice-versa
Within 60 days of by the consumer
Rs.200 for each day of default
Not Applicable
Resolution of complaints on consumer’s bill
Service Area
Time Standard
Compensation on Violation (Single Consumer)
Compensation on Violation (Multiple Consumers)
If no additional information is required
Within 24 working hours of receipt of complaint
Rs.50 for each day of default
Not Applicable
If additional information is required
Within 7 working days of receipt of complaint
Rs.50 for each day of default
Not Applicable
Reconnection of supply following disconnection due to non-payment of bills
Service Area
Time Standard
Compensation on Violation (Single Consumer)
Compensation on Violation (Multiple Consumers)
Cities and Towns
Within 4 working hours of production of proof of payment by consumer
Rs.100 in each case of default
Not Applicable
Rural Areas
Within 12 working hours of production of proof of payment by consumer
Rs.100 for each day of default
Not Applicable
Wrongful disconnection of Service Connection / levy of reconnection charges without disconnection.
Service Area
Time Standard
Compensation on Violation (Single Consumer)
Compensation on Violation (Multiple Consumers)
Wrongful disconnection of Service Connection even after payment of electricity charges due.
Rs.100 in each case of default
Levy of reconnection charges without actual physical disconnection
